Lifestyle Holidays Vacation Club complaints prevention team knows that when people are hired to work at a resort, they will be taught how to do their job. If they are at the front desk, they will be taught how to check in the guests and how to provide them with the room they want. If they are part of housekeeping, they will be taught how to clean the rooms and what each room is supposed to look like. There are basics that are taught to all of the people who work at the resort. One of the skills that many resorts forget to teach is how to listen.
The Lifestyle Holidays Vacation Club complaints prevention team knows that most guests who are complaining want to find someone that is listening to them. They are not always looking for a lot in return, but they want to make sure people are aware of something that is wrong. There are specialists in the resort who are paid to deal with customer complaints. They have the ability and authority to handle customer complaints.
If the resort would take the time to teach all of the workers in the resort how to listen to customers, the complaint specialist’s job would be a lot easier. Lifestyle Holidays Vacation Club complaints prevention team understands that many of the problems could be fixed quickly and easily by the workers who are on the front line. It could make the customer happy and prevent any complaint from escalating to a situation that costs the resort money. The training may not be easy. Listening is a lot harder than people think it is, but if they work on that skill, the resort will benefit.Read More