Lifestyle Holidays Vacation Club Complaints Reduction Team knows that anyone who works in the service industry has a story of a guest that was complaining about something that had nothing to do with the place the employee was working at. A guest at a hotel that complains about the fact that it was raining is not going to find someone that can stop the rain.There are also some guests that make up complaints so they can get something for free. Putting cockroaches in their bed in a hotel is one way to cause trouble for the hotel and may get the guest a free room, but it does not always work.
Lifestyle Holidays Vacation Club Complaints Reduction Team knows that employees that handle guest complaints in hotels need to know when a complaint is legitimate and when it is not. This is not always obvious. If it is not obvious whether a guest is telling the truth or not, the employee should err on the side of caution. They do not want a guest having an additional reason to complain if they are wrong.
While this may mean giving guests with phony complaints free stuff, it does not have to happen often. The key is for the guest to keep track of the complaints that re made and the guest that is making them. With this information, a person may not be able to get away with a fake complaint more than once nd that will cause them to try again somewhere else. The tracking of complaints is a great way to reduce the number of fake complaints a hotel gets.Read More