Lifestyle Holidays Vacation Club Complaints Reduction Team’s job is to limit the amount of complaints the hotel gets. This is an ongoing process. There is always a need to look for ways to improve the experience of the guest. Reducing the number reasons that the guest could complain about is one of the best ways to accomplish this goal.
Lifestyle Holidays Vacation Club Complaints Reduction Team should consider the visit of the guest in three parts to help them reduce the chance of that guest complaining.
- Before they arrive – Many guest complaints are the result of lost or incorrect reservations. These may or may not be the fault of the hotel. It is important to make sure that the booking agent used is not likely to cause problems when the guest arrives at their destination.
- While they are there – The key to taking care of guests and reducing their reasons to complain about anything is to react quickly to any problems they may have. A fast response can turn an unhappy guest into a happy one before they have a chance to complain.
- After they leave – The checkout process is important and should be easy and effortless to complete. It is also a good idea to follow up with guests to get their opinions of the hotel that they stayed in. The information that is gathered can be used to help the guests that will be arriving in the future.
Reducing complaints is a cycle that is always in motion. It is important that the Lifestyle Holidays Vacation Club Complaints Reduction Team be on their toes at all times to make sure that a guest’s experience is a positive one.Read More