Monthly Archives August 2013

Lifestyle Holidays Vacation Club Complaints Prevention Team Works to Improve Service

Lifestyle Holidays Vacation Club complaints prevention team knows that when resorts are training employees they will try to teach them many different things. They will teach the housekeepers how the beds are supposed to be made and they will teach the front desk how to operate with computers. It is very important that the employees know how to do the technical part of their jobs, but the training should not stop there. Resorts are in the customer service industry and it is important that every employee receives training from the Lifestyle Holidays Vacation Club complaint prevention department. This team can help prevent complaints from happening, keep them from escalating and how to make a guest happy in the end.

Prevention

This part of the training involves spotting problems before they occur. If they see something broken, an employee should know how to get it fixed. They should be taught how to greet people to create a positive atmosphere while there guest is at the hotel.

Escalation

If a problem does occur, an employee should be taught how to deal with it. They should never worry about who is at fault and should apologize for the inconvenience it has caused the guest. They should either fix the issue or turn to someone that can fix it.

Follow Up

The Lifestyle Holidays Vacation Club complaints prevention team knows that this is the part that is often forgotten about. If a guest had a minor problem and an employee takes the time to find out if it was resolved when they see the guest, it makes the guest feel more important and allows the problem to be forgotten.

Read More